Legal

Refund Policy

Draft v0.3 · Last updated 7 September 2026

SoulLens sells personalized digital results delivered shortly after purchase. The price and nature of the content are shown before payment.

When we will review a refund

Contact us if you were charged more than once for the same result, paid but could not access the content because of a verified technical failure, or believe a transaction was unauthorized.

Change-of-mind requests

Once personalized digital content has been generated or made available, a change-of-mind refund may not be available. Mandatory local rights remain unaffected.

How to request help

Email wyz@hxsdigital.com within 14 days of the charge. Include the purchase email, approximate transaction time, and a description of the issue. Never send full card details.

Approved refunds

Approved refunds are returned to the original payment method. Bank processing times vary.